Payment & Shipping Info

• Jovial Crafts prices are all in Singapore Dollars only (SGD)
• Jovial Crafts accepts payments via Google Pay, Apple Pay, and all major credit card holders

Shipping

•  All orders are carried out via Singapore Post.
• Shipping via Standard Mail will be charged via weight according to SingPost's charges
• Once an order has been confirmed, products will take between 3-5 working days to be sent out.
• For handmade products such as Pins, an additional 5 working days is required as products are made to order.

Lost Packages

• Jovial Crafts will not be held liable for any lost/damaged items via normal mail postage.

Returns and Exchanges

• In the event that the item you received has a defect, you would be required to mail it back and opt for either a refund or a remake of the item. Requests for refunds/remakes will be accepted within 7 working days from the dispatch date.
• Please note that returns and exchanges in the event of a defect in the item will be handled on a case by case basis.