Payment & Shipping Info


Payment
  • Jovial Crafts prices are all in Singapore Dollars only (SGD)
  • Jovial Crafts accepts payments via PayPal, Apple Pay, and all major credit card holders

Shipping

  •  All orders are carried out via Singapore Post.
  • Shipping via Standard Mail will be charged via weight according to SingPost's charges
  • As all products are made-to-order, please allow all orders to be fulfilled and shipped out within 5-7 working days.

Lost Packages

  • Jovial Crafts will not be held liable for any lost/damaged items via normal mail postage.

Returns and Exchanges

  • In the event that the item you received has a defect, you would be required to mail it back and opt for either a refund or a remake of the item. Requests for refunds/remakes will be accepted within 7 working days from the dispatch date.
  • Please note that returns and exchanges in the event of a defect in the item will be handled on a case by case basis.